Moosejaw Climbs the Returns Management Mountain with Newgistics Moosejaw Mountaineering Selects Newgistics' SmartLabel Returns Management Solution AUSTIN, Texas Newgistics, Inc., the leader in returns management solutions for retailers and technology companies, today announced that Moosejaw Mountaineering and Backcountry Travel, Inc(R), the Michigan-based authority on wilderness equipment, outerwear and outdoor information, has selected Newgistics' SmartLabel(R) to provide a convenient and hassle-free returns process for their catalog and online shoppers. After opening the doors of their first outdoor specialty shop 13 years ago in Keego Harbor, Michigan, Moosejaw has expanded to operate six retail shops in Michigan and Illinois, as well as a mail order business and an online catalog. With a staff comprised almost exclusively of wilderness guides and backcountry experts who keep a constant pulse on the latest in outdoor equipment, clothing and information, Moosejaw has an unparalleled reputation for their selection of superior products at unbeatable prices. To continue their reputation among outdoors enthusiasts for quality and convenience, Moosejaw selected Newgistics' SmartLabel solution to simplify and enhance the returns process for their customers by eliminating hassles such as postage, packaging, and long lines at the post office. Newgistics enables Moosejaw's online and catalog shoppers to save time when sending merchandise back to the retailer by simply detaching the pre-addressed, bar-coded SmartLabel from their order summary, affixing it to their package, and dropping it off anywhere in the U.S. Postal Service system, including their home or office. Newgistics intercepts the package, scans the SmartLabel bar-code, and provides Moosejaw with important details about what is being returned, including customer comments and tracking information. "Moosejaw prides itself on going the extra mile when it comes to customer care," said Jeffrey Wolfe, co-owner and CFO of Moosejaw Mountaineering. "We realize that for our customers, the Moosejaw shopping experience doesn't necessarily end after the original purchase. By facilitating returns with Newgistics' SmartLabel, we are able to maintain an open line of communication with our customers and share the maximum amount of information about the status of each return." "Moosejaw's decision to utilize SmartLabel for simplified returns fits with their existing reputation for providing impeccable customer service," said Bill Razzouk, CEO of Newgistics. "By improving the retailer's visibility and streamlining the returns process, Newgistics will enable Moosejaw to further increase customer satisfaction and retention. We look forward to working together with Moosejaw to achieve their objective of convenient merchandise returns." According to a recent survey conducted by Harris Interactive and commissioned by Newgistics, an easy and convenient returns process heavily impacts customer loyalty. Ninety-two percent of consumers surveyed reported being likely to shop with an online or catalog retailer again if the return process is convenient. In the same survey 85 percent of consumers stated they would not be likely to shop again with a catalog or online retailer that has an inconvenient return process. Newgistics' Intelligent Returns Management suite of services begins at the point-of-sale. SmartLabel's dynamic barcode is integrated with the original order summary, and services can include optimized transportation, Advance Return Notification(SM), customized tracking and reporting, processing and disposition, returns related marketing and customer loyalty programs. About Newgistics Newgistics, Inc. (www.newgistics.com) is the leader in returns management solutions for the direct retail and service parts industries. Newgistics' patent-pending Intelligent Returns Management(SM) solution delivers the most convenience for customers while maximizing control of the returns process for retailers and technology companies. Newgistics' SmartLabel(R) drives customer loyalty and increases profitability for leading companies like Neiman Marcus, J.Crew, Eddie Bauer and Abercrombie & Fitch. COPYRIGHT 2005 Business Wire COPYRIGHT 2005 Gale Group

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